AI agents / Gold Coast / Flowtivity
An AI role.
A clear
owner.
An AI agent is software that uses approved information and connected tools to carry out a defined task within granted permissions. Give it a useful job and a person who supervises the work.
Practical AI agents for Gold Coast businesses. Start with one repeated task and make the permission to act explicit.
Explore a role / illustrative examples
Enquiry assistant
Prepare a clear next step for the coordinator.
Approved service details and the original enquiry.
Organise the request, flag gaps and draft a reply.
A coordinator checks facts, availability and any promise before sending.
Record the approved next action against the source enquiry.
The design question
What should
this role be
allowed to do?
An agent brief needs the same clarity you would give a person taking on a new task: a purpose, the right information, boundaries and someone to ask.
- IN
Use approved information.
Name the source material, who owns it and what the role must never access.
- DO
Separate a draft from a decision.
Preparing a reply, sending it and updating a record are different permissions. Define each deliberately.
- ASK
Make uncertainty visible.
Incomplete, conflicting or out-of-scope work needs an owner and a clear hold-and-review route.
A starting role directory
Three kinds of work.
Three clear reviewers.
Enquiry preparation
Reviewer / customer coordinatorOrganise a request, identify missing details and prepare a reply from approved service information. A person checks what will be promised.
Reporting drafts
Reviewer / report ownerTurn agreed source material into a structured draft. Keep sources visible so the owner can check evidence and conclusions.
Internal knowledge
Reviewer / document ownerHelp staff find an answer in approved documents. Show the source and route unresolved or consequential questions to the owner.
Start with a bounded pilot
A useful test
comes before
a wider role.
Choose examples the process owner can judge. Include ordinary work, missing information and a request the agent must decline or escalate.
Compare corrections, review effort and the handling of exceptions with the current process. Use the evidence to decide the next step.
Prepare a role brief →A useful role starts with the work
Bring one job.
Name its owner.
Talk through a bounded first pilot with Flowtivity.